FAQ | LanHe Dumbwaiter | Tianmai & Jiangang Group 

Frequently asked questions about LanHe Dumbwaiter products, customization, installation, delivery and service. Provided by Tianmai Group and Jiangang Group. 

Frequently Asked Questions (FAQ)

1. What is a LanHe Dumbwaiter?

LanHe Brand Dumbwaiter (Technofab Industry) is a small freight elevator produced by Tianmai Group and Jiangang Group, used for transporting food, goods, supplies and materials between floors in restaurants, hotels, homes, hospitals and other places.

2. What load capacity do you offer?

Our standard dumbwaiters support 15kg,25kg,35kg 50kg, 100kg, 150kg, 200kg, 300kg,400kg,500kg. Custom load capacity is also available.

3. Can the dumbwaiter be customized?

Yes. LanHe Dumbwaiter supports full customization including cabin size, lifting height, driving type, control system and color, based on your project requirements.

4. What industries use LanHe Dumbwaiters?

Our dumbwaiters are widely used in restaurants, hotels, canteens, villas, hospitals, nursing homes, schools, libraries, offices, factories,lundry,beverage shop, bakeries,laboratory,bank,supermarkets and many other fields.

5. Do you provide installation support?

We provide detailed installation manuals, drawings and online technical guidance. We can also help arrange local installation services according to your location.

6. What safety features does the dumbwaiter have?

All LanHe dumbwaiters are equipped with overload protection, limit switch, emergency stop, door interlock and other safety devices to ensure safe operation.

7. What is the production and delivery time?

Generally 7–25 working days after order confirmation, depending on customization and order quantity.

8. Can you export to our country?

Yes. As a manufacturer under Tianmai Group and Jiangang Group, LanHe Dumbwaiter exports to many countries around the world. We support sea shipping and air shipping.

9. Do you offer after-sales service?

We provide 24 month QA & Lifetime paid after-sales support, including spare parts supply, maintenance guidance and technical troubleshooting.

10. How can I get a quotation?

You can send us an email, WhatsApp message or contact form with your requirements (load capacity, lifting height, size, floors, application). We will provide a formal quotation within 24 hours.